Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order ships.
Do you ship internationally?
Yes! We ship to most countries. Shipping times and rates may vary by destination.
Can I track my order?
Absolutely. Once your order is fulfilled, you'll receive an email with your tracking information so you can follow your package every step of the way.
Products
What kind of products does Avielle Maison carry?
We curate a collection of home decor and furniture pieces designed to bring warmth, style, and comfort to your space. From cozy accents to statement furniture, everything is chosen with your home in mind.
Why did I receive items in separate packages?
Since we work with multiple suppliers, items in the same order may ship separately and arrive at different times. Don't worry — your full order is on its way!
Are the colors and dimensions accurate?
We do our best to represent products accurately. Colors may vary slightly due to screen settings. Always check the product dimensions listed before purchasing to ensure the best fit for your space.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original condition. Please contact us on our contact page to initiate a return.
What if my item arrives damaged or incorrect?
We're so sorry if that happens! Reach out to us within 7 days of delivery with a photo of the item and your order number, and we'll make it right.
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and more at checkout.
Still have questions?
We're here to help! Reach out to us on our contact page and we'll get back to you within 1–2 business days.